Privacy policy

Privacy Policy

Last updated: August 30, 2026

At Saunivia (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

1. Who We Are

Saunivia

60 Sussex Gardens
Tyburnia
London W2 1UF
United Kingdom

Email: nayabraik9@gmail.com

Saunivia is responsible for the processing of your personal information described in this Privacy Policy.

2. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our store, we may collect information such as:

Your name
Billing address
Shipping address
Email address
Telephone number, if provided
Payment and transaction information
Order details and purchase history
Information you provide when contacting customer service
Device and browser information
IP address
Website usage and browsing information
Information collected through cookies and similar technologies

We only collect information that is reasonably necessary for operating and improving our business.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Process payments
Arrange delivery
Provide order confirmations and shipping updates
Communicate with you about your purchases
Respond to customer service enquiries
Process returns, refunds, and exchanges
Prevent fraud and protect our website
Improve our products, website, and customer experience
Analyse website usage and performance
Send marketing communications where you have provided the required consent
Comply with legal and regulatory obligations

4. Legal Bases for Processing

Where applicable, we process your personal information on the following legal bases:

Contract: When processing is necessary to fulfil an order or provide services you have requested.

Legal obligation: When we need to process information to comply with applicable laws or regulations.

Legitimate interests: When processing is necessary for legitimate business purposes, such as fraud prevention, website security, customer service, and improving our services, provided those interests do not override your rights.

Consent: Where you have given us permission to use your information for a particular purpose, such as certain marketing or non-essential cookies.

5. Payment Information

Payments are processed through third-party payment providers.

Saunivia generally does not store your complete payment card number or security code on its own systems.

Your payment information may be processed by the payment provider you select during checkout, according to that provider's own privacy policy and security practices.

6. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business, including:

Shopify and our ecommerce service providers
Payment processors
Shipping and delivery companies
Technology and website service providers
Analytics and marketing providers, where applicable
Fraud prevention and security providers
Professional advisers where necessary
Government authorities or law enforcement where legally required

We do not sell your personal information to third parties.

7. International Data Transfers

Because we sell to customers in the UK and USA and may use international service providers, your personal information may sometimes be processed outside the United Kingdom.

Where required by applicable data protection law, we will use appropriate safeguards for international transfers of personal information.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain certain information for longer where necessary to:

Comply with legal or accounting requirements
Resolve disputes
Prevent fraud
Enforce our agreements
Maintain appropriate business records

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and checkout to function. Other cookies may be used for analytics, advertising, personalisation, or improving the website.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage cookies through your browser and, where available, our cookie preference controls.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent

To exercise a privacy right, contact us at:

nayabraik9@gmail.com

We may need to verify your identity before completing certain requests.

11. Marketing Communications

If you subscribe to marketing communications, we may send you information about Saunivia, our products, offers, and promotions.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

12. Children's Privacy

Our website is not intended for children to make purchases independently.

We do not knowingly collect personal information from children for the purpose of making purchases without appropriate involvement of a parent or guardian.

13. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.