Terms of service

Terms of Service

Last updated: August 30, 2026

Welcome to Saunivia.

These Terms of Service (“Terms”) govern your use of the Saunivia website and your purchase of products from us.

By using our website or placing an order, you agree to these Terms.

1. About Saunivia

Saunivia

60 Sussex Gardens
Tyburnia
London W2 1UF
United Kingdom

Email: nayabraik9@gmail.com

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent purposes
Attempt to interfere with the operation or security of the website
Copy or reproduce website content without permission
Use the website to violate applicable laws or regulations
Attempt to gain unauthorised access to our systems

We reserve the right to restrict or terminate access where reasonably necessary to protect our website, customers, or business.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information on our website are accurate.

However, product images may vary slightly from the actual product because of screen settings, photography, lighting, manufacturing variations, or other factors.

We reserve the right to correct errors or inaccuracies and update product information where necessary.

4. Prices

All prices displayed on our website are subject to change without notice.

The price applicable to your order is the price displayed at checkout when you complete your purchase.

Where applicable, taxes and delivery charges will be displayed before you complete your order.

5. Orders

When you place an order, you are making an offer to purchase the products selected.

After you place an order, we will send an order confirmation acknowledging receipt of your order.

An order may be cancelled or rejected in certain circumstances, including where:

A product is unavailable
There is an obvious pricing or product description error
We suspect fraudulent activity
We are unable to fulfil the order
Required information is missing or incorrect

If we cancel an order after payment has been received, we will provide an appropriate refund.

6. Payment

Payment must be completed using one of the payment methods made available during checkout.

Payment information may be processed by third-party payment providers.

7. Shipping

Our standard estimated delivery time is 3–5 business days.

Shipping information and any applicable delivery charges will be presented during checkout and are also described in our Shipping Policy.

8. Returns and Refunds

Returns are governed by our Refund & Return Policy.

We offer a 30-day return period and free returns, subject to the conditions described in that policy.

Nothing in these Terms limits rights that cannot legally be excluded or restricted.

9. Product Installation and Safety

Customers are responsible for following all applicable product instructions, installation requirements, safety instructions, and manufacturer recommendations.

Saunas and related equipment should only be installed, operated, and maintained according to the applicable instructions and safety requirements.

Where professional installation is recommended or required, customers should use an appropriately qualified professional.

Saunivia is not responsible for damage caused by improper installation, misuse, modification, negligence, or failure to follow applicable instructions, except where liability cannot legally be excluded.

10. Intellectual Property

All content on the Saunivia website, including text, graphics, logos, images, designs, product descriptions, and other materials, is owned by or licensed to Saunivia unless otherwise stated.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.

11. Third-Party Services

Our website may use third-party services, including payment providers, shipping providers, analytics services, advertising platforms, and other technology providers.

Third-party services may be subject to their own terms and privacy policies.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, Saunivia will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

13. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government actions, internet or technology failures, or other events beyond our reasonable control.