Shipping policy

Shipping Policy

Last updated: August 30, 2026

At Saunivia, we aim to provide reliable and straightforward delivery to our customers.

We currently ship orders to customers in the United Kingdom and United States.

1. Delivery Time

Our standard estimated delivery time is:

3–5 business days

Delivery estimates begin after the order has been processed and dispatched.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, customs procedures, public holidays, or other unforeseen circumstances.

2. Order Processing

Orders are processed as quickly as possible after they are placed.

You will receive an order confirmation after your purchase.

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.

3. Order Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

You can use the tracking information to monitor the progress of your shipment.

4. Shipping Destinations

Saunivia currently ships to:

United Kingdom
United States

If you are unsure whether we can deliver to your location, please contact us before placing an order.

5. Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

6. Delays

While we aim to meet the estimated 3–5 business day delivery period, delivery may occasionally take longer because of circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at:

nayabraik9@gmail.com

We will assist you in investigating the shipment.

7. Incorrect Address

Customers are responsible for providing accurate delivery information at checkout.

If you notice that your shipping address is incorrect, contact us immediately at nayabraik9@gmail.com.

We will try to correct the address before the order is dispatched, but we cannot guarantee that changes will be possible after processing or dispatch.

8. Lost or Damaged Shipments

If your order appears to have been lost or arrives damaged, please contact us at nayabraik9@gmail.com.

For damaged deliveries, photographs or videos may be requested to help us investigate the issue with the carrier or fulfilment provider.

9. Customs, Duties and Taxes

For orders shipped internationally, applicable customs duties, import taxes, or other charges may apply depending on the destination and the applicable laws.

Where such charges are the customer's responsibility, Saunivia will not be responsible for charges imposed by customs or government authorities unless otherwise required by applicable law.